We can accommodate special orders to bring practically any vision to life!
Due to the vast number of details and nuances involved with special orders, efficiency is key. That’s why we’ve developed an ordering system that guides customers to the proper channels for their specific needs. This allows us to keep communications as helpful, succinct, and clear as we can, so we can serve as many people as possible while minimizing errors. Your inquiries will always be handled with care by a qualified staff member.
We ask that you review the ordering procedures below to determine the best way to submit your request.
– Stop in to the shop!
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– Use our Online Store.
(Our online ordering site shows you all of the items we have available in-shop at the moment. You can reserve the items you’d like, prepay, and then pick up any time before closing.
The online store goes live each night at 8pm to receive orders for the following day, and will accept orders until 3pm for pickup that same day.)
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– OR, Call the shop to set aside items for same-day pickup.
– Visit our Cupcakes page.
Here you can view our ordering parameters, pricing, and flavor options before filling out an order inquiry form on our “Contact” page..
– Keep in mind that we require at least 2 days’ notice for cupcake orders containing flavors from our Monthly Menu, and at least 1 week’s notice for cupcake orders with specialty/off-menu flavors.
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– If you’re inquiring with less than 2 days’ notice or looking to purchase fewer than 6 cupcakes, we ask that you follow our Same Day Order procedures on the day you’d like to pick up.
– Visit our other product pages by selecting from the “Other Desserts” drop-down menu at the top of this page.
Here you will find specific ordering information for other items such as pies, macarons, cake pops, cookies, & more before filling out an inquiry form on our “Contact” page.
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– For a brief rundown of our pricing and ordering parameters for all of our products, you can visit our Pricing and Ordering page.
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– Keep in mind that we require at least 1 week’s notice for such orders.
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– For all customized/made-to-order cakes, visit our Cakes page.
From there you can select which of our 3 cake categories best suits your needs, and fill out the inquiry form on the corresponding page.
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– For all other custom-designed products, visit the appropriate product page by selecting from the “Other Desserts” drop-down menu at the top of this page.
Then, once you’ve reviewed all of the important ordering information, you can fill out an inquiry form on our “Contact” page.
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– All custom work requires at least 1 week’s notice (2 weeks for specially themed custom cakes).
We can sometimes book up even sooner, so always plan to order as early as possible!
We strongly advise following the above ordering procedures, as this opens up a line of email correspondence between you and our staff. Online/email orders are preferable over in-person and phone orders because they create a paper trail for us to refer back to if needed, leaving minimal room for errors or miscommunications. They also allow our staff to balance order taking with actual production; and it allows you to take your time in digesting all the important information and suggestions they give you.
If you’d like to speak to a team member on the phone about a special order, it’s best to still fill out one of our online forms to give us a general idea of your needs/wants, and then request a scheduled phone call in your inquiry (there will be a “Notes” section on each form where you can do this).
If you are unable to submit an order inquiry through our online channels at all, you may call the shop using one of the numbers below:
Shop Number & Simple Order Inquiries:
443-371-6664
Custom-Designed Items & Large Event Inquiries:
443-371-6689
